Software: Call Center Management

Call Center Manager 8.5.2Voicent Communications, Inc

Call Center Software to automatically measure workloads and adjust outbound calling pace to comply with U.S. FTC Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet Safe Harbor FTC requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, ...

Call Center Manager 8.5.2 by Voicent Communications, Inc
Platform: Windows,  WinXPBusiness- Databases & Tools
License: Free to trySize: 367.0 KBReleased: 10 December, 2012
Agent Management - Agent Monitor - Call Center - Call Center Management
Lokad Call Center Calculator

Don't waste time or money on your call center schedules. Too much staff and expenses get out of control. To few staff and your customers get mad because of the long waiting queues. Start optimizing staff levels. Import data from call center applications or from Excel. Easy 1-click staff optimization report. Convert call volumes into optimal numbers ...

Platform: Windows,  WinXP,  Windows Vista Starter,  Windows2000Business- Other
License: FreewareSize: 1.4 MBReleased: 25 May, 2013
Call - Center - Forecasting - Scheduling
Call Center CRM 8.6.2Voicent Communications, Inc

Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations. Use it to:

Automatically track all customer interactions
Inbound calls and SMS, outbound voice, text messaging or email campaigns--all activities are automatically saved to individual customer record.

Call Center CRM 8.6.2 by Voicent Communications, Inc
Platform: Windows,  WinXPCommunications- Other Comms Tools
License: FreewareSize: 402.0 KBReleased: 07 April, 2013
Call Center Crm - Call Center Management - Voip Call Center - Customer Relationship Management
ErlangXLS 1.0CC-Logic

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc. While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely ...

ErlangXLS 1.0 by CC-Logic
Platform: WindowsBusiness- Math & Scientific Tools
License: FreewareSize: 263.0 KBReleased: 24 April, 2012
PrettyMay Call Recorder for Skype Basic

PrettyMay Call Center for Skype is a 100% software-based Skype IP PBX that replaces traditional proprietary hardware PBX / PABX.
It allows Small Business to quickly and affordably implement a Skype IP PBX / PABX system with Auto-Attendant, Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Call Recording and Voicemail capabilities ...

PrettyMay Call Recorder for Skype Basic by PrettyMay-Team
Platform: WindowsCommunications- Chat & Instant Messaging
License: FreewareSize: 5.5 MBReleased: 21 March, 2012
Axon Virtual PBx System 2.00NCH Software

Axon is a virtual PBX designed to manage calls within a business or call center environment. Any business, whether small or large, can now implement a scalable PBX solution with an existing PC which connects to phone lines and extensions using VoIP technology. Offering all the normal features of a traditional PBX such as allowing internal or external ...

Axon Virtual PBx System 2.00 by NCH Software
Platform: Win98,  WinME,  WinNT 4.x,  WinXPCommunications- Telephony
License: FreewareSize: 36.3 MBReleased: 12 January, 2009
SSIS Remove redundancy 1.0SQL Lion

The requirement goes something like this: You have some sources, let it be some sales data or some Call center data coming from different sources. Data can be of different media. But you are able to load it in your staging tables i.e. one staging database you are maintaining like StageDB for storing these incremental data. So, here we have both master ...

SSIS Remove redundancy 1.0 by SQL Lion
Platform: WindowsBusiness- Databases & Tools
License: FreewareSize: 4.0 KBReleased: 02 June, 2012
cc-Modeler 2.1KoolToolz

cc-Modeler Lite is the ultimate, easy-to-use Erlang C tool - it simplifies the analysis of call center staffing requirements and service performance. It uses the industry-standard Erlang C traffic model, as well as simulation. cc-Modeler is powerful and quick, with many features not found in other Erlang C calculators. It is suitable for any size of ...

Platform: WindowsSystem Utilities- Other
License: FreewareSize: 14.7 MBReleased: 03 February, 2012
TeamMaxAgent 6.9Acarda Technologies Limited

The TeamMax Agent is the user interface of the TeamMax Call Center software that is used by all Agents in the enterprise to initiate the dialling of a list of telephone umbers and to record the responses and details from the dialled calls.The TeamMax Agent is set up so that the user can access all commands from the Agent toolbar at
the bottom ...

Platform: WindowsCommunications- Other Comms Tools
License: FreewareSize: 1.4 MBReleased: 09 February, 2012
School Manager 11Tapfantasy Sdn Bhd

School Manager is the ultimate school and education center management system in the world. This is a software application designed to address all aspects of non-traditional and traditional education. It is used by training center, tuition center, language center, institutes, colleges, associations, Montessori, private school, pre-school, martial arts ...

Platform: Windows,  WinXPBusiness- Accounting & Finance
License: FreewareSize: 164.1 MBReleased: 16 January, 2013
CTILink 5.1CTI Software

Whether you are a call center, brokerage firm or small business CTILink provides an inexpensive link between the PBX and enterprise database. CTILink is highly configurable and supports JScript, VBScript and HTML via it's built in browser window and also includes an extensive COM interface to enable the user to customize both its appearance and ...

Platform: WindowsCommunications- Other Comms Tools
License: FreewareSize: 2.4 MBReleased: 09 March, 2012
Call Detail Recorder 1.0Digital Loggers, Inc.

For SMDR, ANI, or 911 ALI recording, download the Call Detail Recorder .To choose a recorder, first determine the number of lines required. Each line is an audio source, like a phone line, PBX port, extension, radio or microphone. Lines can be "switched" for selective recording from multiple sources. Fibre arrays prevent the catastrophic ...

Platform: WindowsSystem Utilities- Other
License: FreewareSize: 225.0 KBReleased: 22 February, 2012
ServiceDesk Standard Edition 2014.2.0Spinso

Fetch customer contract and service history information at your finger tips while attending the service call.

Contract Management in ServiceDesk enables you to
- Create Contract
- Renew contract
- Track Contract status i.e. Expired or Active

Complaint Management
Reduce response time and increase customer ...

ServiceDesk Standard Edition 2014.2.0 by Spinso
Platform: Windows,  Windows 8,  Windows Server,  WinXPBusiness- Helpdesk & Remote PC
License: SharewareSize: 13.6 MBReleased: 19 August, 2014
Service Desk - Service Software - Service Crm - Field Software
4PSA VoipNow Express 1.6.2Rack-Soft SRL

4PSA VoipNow is the leading Linux IP PBX server software for Hosting and Internet Telphony Service Providers, call centers, SMB's and residential users. With multi-tenant software architecture 4PSA VoipNow delivers hosted PBX services or can be used as a standalone PBX server in a company office. 4PSA VoipNow Express free edition offers standard PBX ...

4PSA VoipNow Express 1.6.2 by Rack-Soft SRL
Platform: Linux,  Linux Open SourceCommunications- Telephony
License: FreewareSize: 374.0 KBReleased: 12 January, 2009
Buensoft Socios 2009

Buensoft Socios makes it possible to easily manage a health club or fitness center. Track your members' attendance, process payments, lockers and product sales, track inventory and even manage your memberships within the software. Buensoft Socios also provides robust membership reporting capabilities for effective health club and fitness center management.

Buensoft Socios 2009 4.0.3 by
Platform: WindowsBusiness- Inventory & Barcoding
License: FreewareSize: 3.9 MBReleased: 14 March, 2012
PrettyMay for Skype

You can record and replay any Skype call easily and simply.

Platform: WindowsNetwork & Internet- Terminal & Telnet Clients
License: FreewareSize: 5.5 MBReleased: 17 March, 2012
PrettyMay Voice Plugin for Skype 3.0PrettyMay-Team

With PMVPS, you can record and replay any Skype call easily.

PMVPS offers many features, such as call recording, voicemail, music-sharing during a conversation, and saving Skype voicemails to local audio files.

PMVPS also allows you to use SkypeOut credit to dial local, national and international calls from regular PSTN (normal ...

Platform: WindowsAudio & Multimedia- Other
License: FreewareSize: 8.1 MBReleased: 31 January, 2012
SprinxCRM 6.0.3Sprinx Systems, LLC

New Call Center features simplify lead transfer from Call Center to the sales department. Included Territory management, allowing to assign regions to sales reps, reps to regional managers etc. A new, general interface has been created that allows connecting SprinxCRM to any accounting system.Starting from version 6.0.3., the product name is changed ...

SprinxCRM 6.0.3 by Sprinx Systems, LLC
Platform: Handheld,  WinXP,  Windows Vista Business,  Windows Vista Business x64Business- Other
License: FreewareSize: 63.1 MBReleased: 07 October, 2008
Crm - Sprinxcrm Free Edition - Crm4outlook - Crm Solution
SprinxCRM Free Edition 6. 2. 2006Sprinx Systems, LLC

New Call Center features simplify lead transfer from Call Center to the sales department. Included Territory management, allowing to assign regions to sales reps, reps to regional managers etc. A new, general interface has been created that allows connecting SprinxCRM to any accounting system. Starting from version 6.0.3., the product name is changed ...

SprinxCRM Free Edition 6. 2. 2006 by Sprinx Systems, LLC
Platform: WindowsBusiness- Other
License: FreewareSize: 36.5 MBReleased: 26 May, 2012
Shop Watch 3.0Autoeforms

Shop Watch is a Service Management System designed to take communication, organization, efficiency and accountability to a whole new level, resulting in improved CSI, customer retention and profitability. It starts with loading your shop properly with appointments and your customers making real-time on-line appointments. Most problems in the service ...

Platform: WindowsBusiness- Other
License: FreewareSize: 4.1 MBReleased: 10 May, 2012
Excel Dialer Pro 7.9Jacek Kozlowski

- included: phone numbers list generator
- it will not dial phone numbers included in Do-Not-Call list.
- contact management:
- it will recognize incoming call,
- find the caller in database (Excel spreadsheet)
- display caller's data in pop-up window (memo pad)

Platform: WindowsCommunications- Dial Up & Connection Tools
License: FreewareSize: 2.1 MBReleased: 09 March, 2012
PerSonoCall Consumer Edition 2.1Plantronics

Plantronics software enables the integrated call control features for Plantronics audio devices including call answer/end and synchronized mute with your softphone. PerSonoCall Consumer Edition Software for Windows provides integration between Skype and the .Audio 910 headset solution

Platform: WindowsAudio & Multimedia- Other
License: FreewareSize: 10.6 MBReleased: 06 April, 2012
SentryWorks Screen Recorder 2.0SentryWorks, Inc.

For example, you can monitor contact center agents, create stunning online tutorials, presentations and product demos, and training and eLearning materials.

Platform: WindowsGraphic Apps- Screen Capture
License: FreewareSize: 0Released: 20 May, 2012
Halogen Business Process Management 1.0Halogen Corporation (S) Pte. Ltd.

Our software has been designed to integrate with popular accounting and call centre management softwares.

Halogen Business Process Management 1.0 by Halogen Corporation (S) Pte. Ltd.
Platform: Win95,  Win98,  WinME,  WinNT 3.xBusiness- Office Suites & Tools
License: FreewareSize: 4.1 MBReleased: 12 January, 2009
CentreDesk Artizan 5.4Merging Technologies

Fast, easy call logging, and tracking, with the full history of all actions taken.

Platform: WindowsSystem Utilities- Other
License: FreewareSize: 20.0 KBReleased: 11 January, 2012
SPSS Clementine 12.0SPSS Inc.

From this interface, you can easily access both structured (numbers and dates) and unstructured (text) from a variety of sources, such as operational databases, survey data, files, and your IBM Cognos 8 Business Intelligence framework, and use modeling to improve business outcomes in areas as diverse as customer relationship management, marketing, ...

Platform: WindowsBusiness- Math & Scientific Tools
License: FreewareSize: 0Released: 22 January, 2012
SKY-click Dialler 1.0 betaADS-click SA

Download it, install it, and receive call-back requests!

Platform: WindowsCommunications- Telephony
License: FreewareSize: 1.6 MBReleased: 20 April, 2012
Dial Engine Pro 4.2Jacek Kozlowski

Main features:

- dialing can be performed from:
- the command line/command prompt,
- another Assisted Telephony application,
- any document or browser page;
- after dialing (or redialing busy line) DEP can perform following operations:
- drop the line,
- close itself;
- phone numbers can be put in the queue and processed sequentially;
- dialing can be set automatic by using script;
- it can be set completely invisible or to have icon in the Systray;
- it can be set to obey or ignore Windows dialing properties:
- from the Options menu,
- programmatically;
- phone line busy automatic redialing;
- audio (sound) notification for: connected call, connected call after ...

Platform: WindowsCommunications- Telephony
License: FreewareSize: 2.0 MBReleased: 24 February, 2012
ASC Screensaver 1.0ASC telecom AG

ASC Screensaver is the new and entertaining ASC telecom AG screen saver. This desktop tool is freeware. It consists of a nice animated slideshow which will take over your desktop as a screen saver. This application is easy to download and simple to install.

Platform: WindowsDesktop- Screen Savers: Other
License: FreewareSize: 1.8 MBReleased: 09 June, 2012
SIP PBX v2 2.6PC Best Networks

A Free Windows SIP PBX, with rich and powerful features like ACD(Automatic Call Distribution), Ring Group, Call Parking, Auto Attendant, Pickup Group, Conference, Auto-Dialer, Database CDR report, Database PBX Status Report, and much more. You can set up your own call-center in just a few of minutes. Support Plugin now. Customize your IVR menu by C# ...

Platform: WindowsDevelopment- Other
License: FreewareSize: 4.8 MBReleased: 11 May, 2012

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